Returns & Refunds Policy
At SinNectar, your satisfaction and privacy are important to us. Because we sell intimate wellness products, we follow strict hygiene and safety standards to protect all customers.
Please review our policy carefully before requesting a return.
Return Window
We accept return requests within 30 days of delivery.
If more than 30 days have passed since your purchase, we’re unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return, items must be:
- Unused
- Unopened
- In original condition
- In original packaging (fully sealed)
- Accompanied by proof of purchase
For hygiene and safety reasons:
Opened or used intimate products cannot be returned.
This includes (but is not limited to):
- Dildos
- Vibrators
- Anal toys
- Wearable or insertable products
- Lubricants or consumables
This policy protects all customers and complies with health regulations.
Before Sending Anything Back
Please do not refuse delivery or send items directly back to us without contacting support first.
To start a return:
📧 Email: support@sinnectar.com
Include:
- Order number
- Item(s)
- Reason for return
- Photos (if damaged/defective)
Our team will provide instructions and approval before you ship.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a tracked or insured shipping service for items over $75
- We cannot guarantee receipt of untracked returns
Return address
SinNectar
117 Parkbluff Circle
Ponte Vedra, FL 32081
United States
(Only ship here after approval from support.)
Damaged or Defective Items
If your product arrives damaged, defective, or not working properly:
Please email us within 48 hours of delivery with:
- Description of the issue
- Clear photos or short video
We will gladly offer:
- Replacement or Refund depending on availability.
Refunds
Once your return is received and inspected:
- You’ll receive email confirmation
- Approved refunds are issued to your original payment method
- Processing typically takes 5–10 business days, depending on your bank
Partial Refunds (if applicable)
Partial refunds may apply if:
- Items are not in original condition
- Parts are missing
- Damage is not caused by SinNectar
- Returns are requested after 30 days
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
Processing delays are common.
Still need help?
📧 support@sinnectar.com
Sale Items
Sale or clearance items are final sale and not eligible for refunds.
Exchanges
We replace items only if defective or damaged.
Contact support and we’ll guide you through the exchange process.
Order Cancellations
Orders may be canceled before shipment only.
If your order hasn’t been dispatched yet, email us immediately at:
Once shipped, orders cannot be canceled.
Shop with Confidence
When you shop at SinNectar, you receive:
✔ Discreet service
✔ Secure checkout
✔ Quality-tested products
✔ Fast support
✔ Private packaging
We’re always here to help and ensure you have the best possible experience.