Frequently Asked Questions
When will I receive my order?
We process orders quickly and discreetly.
- Processing time: 2–4 business days
- Delivery (USA): 3–5 business days
- International: 10–21 business days
Once your order ships, you’ll receive a tracking number by email.
Please note: processing time and delivery time are separate.
Why does delivery sometimes take longer?
To keep prices competitive and maintain product quality, some items may ship directly from our partner warehouses.
This allows us to:
- Offer better pricing
- Maintain stock availability
- Ship specialty items safely
In rare cases, delivery may take up to 14–21 business days.
What if my package is late?
Most orders arrive within the estimated window.
If your delivery is 3 business days past the expected date, please contact us and we’ll investigate immediately.
Is shipping discreet?
Yes — always.
Your privacy is extremely important to us.
All orders ship in:
- Plain white mailers or unmarked boxes
- No logos or branding
- No product descriptions
- Neutral billing names on statements
No one will know what’s inside your package.
How much is shipping?
We offer:
✅ Free standard shipping on all orders
No hidden fees.
How can I pay?
We use secure, encrypted payment processing.
We accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Other secure checkout methods
All payments are private and discreet.
Why did my items arrive separately?
Some products may ship in multiple packages due to:
- Weight limits
- Different warehouse locations
- Faster delivery logistics
If this happens, don’t worry — the rest of your order is still on the way and usually arrives within a few days.
What if my item arrives damaged or defective?
If your product arrives damaged or not working:
Email us within 48 hours with:
- Your order number
- Photos or short video of the issue
We’ll quickly arrange a replacement or refund.
Please do not return items without contacting us first.
Can I return or exchange an item?
Because we sell intimate wellness products, opened or used items cannot be returned for hygiene reasons.
Returns are accepted only if:
- Unused
- Unopened
- In original packaging
- Within 30 days of delivery
Contact support before sending anything back.
Can I cancel my order?
Yes — but only before shipment.
If your order hasn’t been dispatched yet, email us immediately:
Once shipped, orders cannot be canceled.
I entered the wrong address. What should I do?
Contact us immediately.
If your order hasn’t shipped, we can update the address.
If already shipped, we may be unable to make changes.
Do you ship internationally?
Yes. We ship to most countries worldwide.
Please check your local import laws regarding adult wellness products before ordering. Customs delays or fees may apply depending on your country.
Still have questions?
We’re happy to help.
📞 Phone
(828) 658-5010
📍 Mailing Address
SinNectar
117 Parkbluff Circle
Ponte Vedra, FL 32081
United States
Our team typically responds within 24 hours.